Crisis leadership is a crucial element in today’s world. Pandemics, domestic terrorism, cyberattacks, power outages, white collar crimes and other catastrophic events are just a few of the potential crises leaders face. A crisis puts to the test the decision-making skills of an organization’s management and employees.
Crisis leadership is a crucial element in today’s world. Pandemics, domestic terrorism, cyberattacks, power outages, white collar crimes and other catastrophic events are just a few of the potential crises leaders face. A crisis puts to the test the decision-making skills of an organization’s management and employees.
Effective leaders adopt proven principles for leading decisively during a crisis. They develop essential, functional response plans, continuously framing the crisis by embracing new information as it comes along, and adjust their response plans as appropriate.
Leaders must actively communicate across the organization, to customers, clients and employees, serving as a source of clear, accurate and consistent information. Ultimately, they drive towards actionable intelligence, prepared for unexpected challenges, effectively leveraging relationships to deal with limitations and determine, in advance, when and how external parties may be brought in to help.
Crisis Leadership can be taken as a stand-alone short course for targeted learning. When used as an elective in the FlexCert certificate for Leadership Essentials, you can tailor the program to resonate with your career aspirations and goals.
Understand where crises arise, how they evolve, and how effective leaders control them
Determine a leader’s role during a crisis
Master techniques for leading through a crisis by successfully solving problems and effectively communicating in high-pressure and ambiguous situation
Develop tools and frameworks to help you prepare for unidentified threats, better equipping you and your organization for uncertain times.
Crisis Leadership can be taken as a stand-alone short course for targeted learning. When used as an elective in the FlexCert certificate for Leadership Essentials, you can tailor the program to resonate with your career aspirations and goals.
Topics include:
The anatomy of a crisis (disruption response theory)
Addressing your cognitive biases
Developing recovery plans (in advance)
Gathering data for root cause analysis
Communicating effectively in turbulent times
Restoring trust with key stakeholders
As part of the course, you will prepare your own crisis response plan to help your team and organization cope in times of uncertainty to bounce back stronger.
This course is designed for business executives, managers or team leaders facing disruption and uncertainty, operating in a high-risk environment, or in a highly reactive industry, and need to navigate online and offline crisis management. As a team leader or business owner, if you want to better respond to difficult times with agility, strategy, and methods to manage change, this course is for you!
