Leading at the Speed of the Customer

While the economy and our daily lives have been transformed over the past couple of decades, the truth is that technologies don’t disrupt. Ideas do. Could any of us have expected these seismic shifts over the last 10 years alone?

The opportunities ahead are limited only by the imagination. And being at the speed of the customer^SM will be vitally important for technology-driven businesses over the years to come. With this program, your talent will gain game-changing agile principles and apply what they learn to the current challenges facing your organization.

Customized as a two-day Breakthrough Lab workshop or an intensive, one-week certificate program, Leading at the Speed of the Customer mixes human capital—experienced facilitators and Caltech faculty—with smart technology—a chatbot and augmented reality tools. To immerse your talent in the innovative world of Caltech's thinkers and doers, experiences delivered on-campus include visits to labs that are plotting the future of robotics, autonomous systems, advanced data sciences, and space structures.

Old World/New World image adapted From EXL Service Holdings, ©2017

Program Highlights & Benefits

This program is based in a well-researched, future-centric articulation of agility—that is, being at the speed of the customerSM. Your talent will gain the framework and tools to navigate to the right intersections, with the right interfaces and insights.
Illustrations courtesy of @TPC

Experience

In this program, your talent will imagine a future yet-to-be invented and gain the skills needed to deconstruct what exists today to build that future. Here are some of our core tenets:

• There is no such thing as a single-industry company anymore.
• Every business is a platform, data, and technology business.
• With technology and data, the lines blur even between seemingly dissimilar industries.
• For the customer, experience from one instance is immediately transferred to a completely different instance in real-time as an expectation.
• The future of the workforce is augmented—a mix of human full-time employees, gig talent, robotics, and AI-driven automation.

Who Should Attend

Customized programs are available for senior leaders shaping or leading business or operations, experienced leaders working on "future of business thinking", rising leaders, and emerging high-potential talent.

Educators

Alan Dunn, Hari Abburi

"At the Speed of the Customer" is a registered service mark of The Preparation Company. "Three Elements of Agility - Intersections, Interfaces, Insights" © Hari Abburi.